Ghana News

CPA angry over NCA’s failure to publish call congestion report

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Kofi Kapito

The Consumer Protection Agency (CPA) has taken issue with what it perceives as the National Communications Authority’s lackadaisical attitude toward the publication of its monthly report on call drops, congestion and setup.

According to the CPA, the NCA, being a regulator of the mobile network operators (MNOs) for some years now, has failed in publishing its investigations into how the MNOs are handling issues of call congestion, drops, and call setups among others in the country.

The Chief Executive Officer of CPA, Mr Kofi Kapito, vented his spleen on the NCA for failing to live up to the expectation of subscribers while discussing the unending issues of long queues at the various offices of the MNOs in the SIM card re-registration exercise on Accra100.5FM’s morning show Ghana Yensom hosted by Kwame Obeng Sarkodie on Wednesday, 12 January 2022.

He contested that per the law establishing the NCA, it is expected to conduct an investigation into the issues mentioned above and publish the findings on its website for Ghanaians to know which operator is best in relation to call congestion, call drop, call setup among others. 

Explaining further, he said the stakeholders in the industry need to be told which MNOs are offering state-of-the-art services to customers.

He singled out the ongoing SIM card re-registration exercise for commendation, adding that it is an exercise that must be embraced by all subscribers.

Mr Kapito, however, expressed reservations about the failure of the NCA and MNOs to simplify the registration process.

“Why should a subscriber who has more than two SIM cards be made to personally register all his or her cards at a go?” he quizzed.

He noted that the ideal situation should be that once a subscriber presents all his or her mobile numbers accompanied by his or her Ghana card, the data collected should be shared.

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